Terms and conditions
Postage -
Postage is £4 for tracked 48
Free UK delivery over £75 (tracked 48)
If you would like to upgrade to tracked 24 delivery, please add "tracked 24 delivery" to your basket (£1), whether you have free postage or are paying for t48
Please note that paying for faster shipping is for the delivery service only, not the dispatch
Dispatch times vary from 1-4 business days (unless on holiday)
When you get your dispatch email, this is an indicator that your packing video has been posted to tiktok and your parcel has been booked in for collection. The parcels will be collected from me the next working day and then will arrive 1-2 business days after they are collected, depending on the service you have selected.
order packing videos - I pack every single order on tiktok, no extra charge
packaging- I use as much eco friendly packing as I can, this includes - cardboard boxes, biodegradable bubble wrap, tissue paper, paper tape, reusing bubble wrap which stock arrived to me in, organza bags which can be reused any way by the customer as they wish, they make great bags for small gifts, or for carrying around crystals on the go, or hanging above your bed etc.
Eli's picks - these are mystery boxes picked by my son, Eli (6 years old) , he receives 20% from each Eli pick sale for his pocket money
mystery boxes - there's a wide range of prices to pick from , between £5-£200. I will always aim to add an extra 20% value APPROXIMATELY , I will not allow specific listings to be requested e.g. "5cm fluorite star" , but you can say "I'm really drawn to fluorite and rose quartz at the moment" , or "my favourite colour is blue but not a fan of orange" , you can also state that you do not wish for jewellery to be included . Or of course, you can leave it to full intuition.
You can combine multiple boxes to create a custom price. If you wish for your mystery box to remain a secret until you receive it, specify in notes , and I will either give a warning on the video beforehand or I will wait to post video until after delivery.
returns & refunds - due to being a small business, this is my main source of income, so i cannot offer refunds. However, if you have any issues with your order, do not hesitate to contact me either through the website or social media, please do not comment your issue on posts, keep it only to private messaging. If i identify an issue, we can discuse a resolution for you.
Live sales - i do live sales every monday from 8pm. Only claim if you intend to buy, by claiming, you are committing to the item. I give 48 hours from the end of the live sale to pay. Orders from live sales will not be sent until paid for. New customers pay on the live.
You can pay for your claims after the live has ended. There will be a listing on the website called "live sale claims" with the date of the live sale on, click on it , find your name/username and add to basket, then checkout, you can add other items to your order if you wish.
If you cannot afford your order after the sale, please don't hesitate to contact me and we can either extend your payment time cut off or put your claims back. Again i cannot stress enough, please do not claim unless you know you can afford within the 48 hours of claiming. I know financial difficulties can pop up out of no where, so i will be understanding if you talk to me. However if I attempt to message you several times, and get no reply which leads to an unclaimed live sale, you will be blocked from purchasing from future live sales.
On the live sale, each item will have a sticker on, with a number, this number is representative of the price of the product. To claim it, ccomment the code in the sticker(e.g) "Claim A20" or "claim B10" etc.
On the live sale I will start off showing items in an order, then afterwards I can reshow any that you may have missed.
open boxes - an open box is where you pay for your order, but it can kept with me for up to 3 months whilst you add to the basket, to save postage fees. Or when I deem the basket to be too big (up to one large basket) This is especially useful if you only want to claim one small item one week but plan to buy more in future. Use code "openbox" to do this , it will take off your postage fees. And then when you want your box sending, do not use the code so that postage can be paid for, also please leave a note saying you would like it sent, thank you
If you would like your open box sent, without adding to your basket, you can purchase "open box shipping" by itself, i will then know to post your order on the next packing day
Other notes - please note that I am not a wholesaler, but I always try to make my prices as fair as possible, based on the amount I paid for it
I do not consent to other shops using me as a wholesaler as I spend many hours each week sourcing these crystals and I do not wish to be a shortcut middle man
The occasional thing is fair- for example if you want to turn something into a necklace
But please don't purchase - for example - all four of the same material towers, just to resale, making my customers miss out, as a courtesy/kindness. Thank you
Thank you